DoctorPup Complimentary Service
Helpful Videos, Forum Q&A, Articles and more
InstaVet for Android
Q: Where can I find the doctor pup app on Android
A: The app is in final stage of revision, hopefully will be ready by mid week, meanwhile you can use the Forum.
Using The Forum
Q: Is there a limit to how many forum questions we can ask?
A: Absolutely not. Any question, anytime. We will try to provide an answer within 1 day and you should receive an e-mail when the answer has been poste...
Q: This first month of my Diamond Membership was paid by the original owner of my puppy as a courtesy. Can I change the membership from the Diamond ...
A: Yes m'am you sure can. Log into doctorpup and in the top right corner you will see a button that says "upgrade", just click that and make your choice...
Q: We recently purchased our second Cavalier King Charles spaniel from Premier Pups and need to know how I add him to our current account for Princess Ti ...
A: You only need one active account. Let me know of any questions.
Chat not functional
Q: Will the Live Chat schedule be updated? Is this feature available?
A: The chat is undergoing a major revision and will not be available soon.
Q: How do I remain an active member of Doctorpup.com?
A: Your account will remain active unless you cancel or there is a problem with card information provided.
Downloading INSTAVET mobile app
Q: How do you download instavet mobile app as when I clicked on it using my iPad, nothing happened
A: On the device that you want to install INSTAVET open iTunes on type Instavet in the search box. We are also creating a direct link to the download wh...
Adding A Puppy to Doctorpup Acount
Q: can i add a second puppy to this account or do i have to create a new account?
A: As long as you have an active account then it can provide information and support services regarding any puppy you have. If the new puppy was placed ...
Participation in Doctorpup
Q: I signed up through premier pets , what level is my membership, and does it self renew monthly? My plan is to keep my membership continuous so that my ...
A: Your activation code entitles you to the Diamond level membership and will continue monthly unless you cancel. Let me know of any questions you have.